Virtual Consultation

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Description

  • Step 1:   Reach out to us!
    • Option 1 is to purchase the Consultation Service—be sure to include your contact information when you purchase it and we will reach out to you within 24 hours.
    • Option 2 is to reach out to us via our “contact us” page and let us know you are interested in booking a consultation
  • Step 2: We will request the following information from you:
    • We will ask you a series of questions to help us best determine what wig or topper will be the best option for you based on your hair goals, lifestyle and needs
    • We will request you send a photo of yourself with your biological hair which captures your hair goals and will help us determine the best options for us to present to you
    • Schedule consultation time
    • Pay for consultation if you haven’t already
  • Step 3:   Virtual Consultation #1:
    • Discuss hair loss type and alternative hair goals
    • Determine which fiber and cap construction will be best based on lifestyle
    • Measure area of hair loss and/or head
    • Review care and styling instructions of styles discussed
    • Arrange for products to be sent to you (typically 1-3 styles, care products, and necessary accessories)
    • Consultation will be scheduled directly after your products arrive
  • Step 4:   Virtual Consultation #2:
    • Review products & try on together
    • Make a selection that best suits you
    • Walk through how to make the product look most natural
    • Review care products and care regimen
    • Review how to use accessories
    • Discuss if and what will be returned and our returns process
      • There is a $25 return/restocking fee for products being sent back
      • All products that are being returned may be sent back within 10 business days or it will not be valid for return.
  • Step 5:   The Follow Up
    • We will reach out approximately 2 weeks our 2nd consultation to follow up to see if you have any questions or concerns and to review care instructions again.

1 Review

  • 5
    Hair piece

    Published by Carrie Knapp on Mar 29th 2019

    Kelli was great and took the time to explain my options to me and listened to my concerns during the consultation.

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